Exchange and Return Policy

Replacement and Return Policy:

The sale, purchase and use of the products available on this site are subject to the terms and conditions of use and service.

The store may choose to accept, not accept or cancel your order in some cases, for example, if the product you want to purchase is not available, if the product is priced incorrectly, or if the order turns out to be fraudulent, the site will return what you paid for the orders that are not accepted or that are canceled.

All content on the site, including scripts, designs, graphics, logos, icons, images, interfaces, icons, software and trademarks, is the exclusive property of the store and is subject to copyright protection.

By purchasing, sending an e-mail or logging in, you agree to receive any e-mails or any notifications regarding the order.

HAJER OIL reserves the right to make any modifications or changes to its site and the policies and agreements associated with it, including the privacy policy as well as the document of terms and conditions of service and terms of replacement and return.

Product exchange and return policy:

All products are returned within a period not exceeding 3 days from the receipt of the order, with the deduction of the value of shipping and logistics services 50 riyals, with the exception of the case where the customer purchases the products with free shipping.

In order to preserve the quality of the product and the validity of preservation, it cannot be returned after that unless there is a problem or defect in the product.

In the event of a product manufacturing defect or error, it will be returned after reporting it.

Regarding the cases in which the products are not returned

There are a number of specific cases in which a product cannot be returned:

When you submit a return request after the specified time, which is 3 days from the date of receiving your shipment.

When the product has been used, damaged, or not in the same condition you received it, or when the safety tape is removed.

Consumer products that have been used or installed.

Products whose serial numbers have been tampered with or removed.

Products without the original packaging, a

How can I get my money back, if I received an item that is not in the right shape or damaged?

When you receive the item in a damaged condition or not similar to what was chosen from the site, you can then return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within a period of 3 days from the date of receipt. As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will start on

Immediately with the procedures of returning your money to you in the event of cancellation and in the event of a return, we will ship a new order to you.

Policy of canceling orders before receiving the order:

Please note that filling and shipping orders is done automatically after the customer's request.

1- If you wish to cancel or modify your request, you must contact us as soon as possible after submitting your request within 3 hours as a maximum, so that the status of your request is updated, as we usually speed up processing your request. We may have wrapped your request and made the necessary arrangements to send it to you. In these circumstances, we will not be able to cancel or modify your order.

If you want to modify or cancel your order, contact via the website and leave your question and you will be answered, God willing, or with customer service 00966533968632 from 9 am to 5 pm Saturday to Thursday

If the cancellation of the order is accepted and the products are received in our warehouse and the product is in sound condition, the amount will be returned within two weeks.